Enhancing the hospitality customer experience of families with children on the autism spectrum disorder
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Author
Freund, Daniela
Cerdan Chiscano, Monica
Hernández-Maskivker, Gilda
Guix, Mireia
Iñesta, Ana
Castelló, Montserrat
Other authors
Universitat Ramon Llull. Facultat de Turisme i Direcció Hotelera Sant Ignasi
Universidad del Rosario
Universitat Ramon Llull. ESADE
Universitat Ramon Llull. Facultat de Psicologia, Ciències de l’Educació i de l’Esport Blanquerna
Publication date
2019-04Abstract
The purpose of this study is to examine intention to travel to accessible accommodations by families of children diagnosed with autism spectrum disorder (ASD), the influence of travel constraints (intrinsic, interactive, and environmental), the severity of disorder, and the families' strategies for coping with such constraints. A structured survey targeted at Spanish families (N = 117) indicated that the intrinsic dimension and the severity of disorder positively influence their intention to travel. The study contributes to extend knowledge about travel constraints related to accessible tourism and provides insights to accommodation providers on how to better enhance the customer experience of families travelling with a child diagnosed with ASD.
Document Type
Article
Accepted version
Pages
17 p.
Publisher
Wiley
Is part of
International Journal of Tourism Research, 2019, Vol. 21, Issue 5 (September), p. 606-614
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info:eu-repo/grantAgreement/URL i La Caixa/Internacionalització recerca/2017‐URL‐Internac‐024
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© Wiley. Tots els drets reservats