Determining service quality management in small rural hotels in Catalonia using a qualitative optimization process

dc.contributor	Universitat Ramon Llull. Facultat de Turisme i Direcció Hotelera Sant Ignasi
dc.contributor	Universitat Ramon Llull. ESADE
dc.creator	Santomà Vicens, Ricard
dc.creator	Vila, Mar
dc.creator	Rovira, Xavi
dc.creator	Batallé, Pere
dc.date.accessioned	2021-01-15T10:24:16Z
dc.date.accessioned	2024-07-19T07:38:47Z
dc.date.available	2021-01-15T10:24:16Z
dc.date.available	2024-07-19T07:38:47Z
dc.date.created	2010
dc.date.issued	2010-10
dc.identifier.uri	http://hdl.handle.net/20.500.14342/4299
dc.description.abstract	Today no one disputes that the service quality has become a market requirement in the hotel sector. Under this line, there has been some research, mainly focused on customer feedback with little management evaluation. This research is tries to determine, from the manager’s point of view, the gap between the importance given to certain aspects of quality management and their development in small hotels. The research methodology is based in the qualitative reasoning using the orders of magnitude to test a new way to determine the importance level and assess the quality of service.	eng
dc.format.extent	13 p.	cat
dc.publisher	EuroCHRIE Congress 2010, Amsterdam (Netherlands), 25th-28th October	cat
dc.rights	© EuroCHRIE i l'autor/a. Tots els drets reservats.
dc.source	RECERCAT (Dipòsit de la Recerca de Catalunya)
dc.title	Determining service quality management in small rural hotels in Catalonia using a qualitative optimization process	cat
dc.type	info:eu-repo/semantics/conferenceObject	cat