Visualitzant Articles publicats en revistes per autor/a "Universitat Ramon Llull. ESADE"

Ara mostrant els elements 1-4 de 4

    • Calidad de servicio en la industria hotelera: revisión de la literatura 

      Santomà Vicens, Ricard; Costa, Gerard (Revista de Análisis Turístico, 2007, nº 3, 1r semestre, 2007-01)
      Objetivo: el propósito de esta investigación es, por un la do determinar el avance en la investigación sobre la calidad de servicio en la hotelería y por otro, explorar la existencia o no de investigación ...

    • Combining research techniques to improve quality service in hospitality 

      Vila, Mar; Rovira, Xari; Costa, Gerard; Santomà Vicens, Ricard (Quality & Quantity, 2012, Volume 46, Issue 3, p. 795-812, 2011-01)
      Hospitality research includes many studies that combine and revisit the quantitative-qualitative debate, and review the arguments for and against using mixed-methods. The aim of this paper is to demonstrate ...

    • Enhancing the hospitality customer experience of families with children on the autism spectrum disorder 

      Freund, Daniela; Cerdan Chiscano, Monica; Hernández-Maskivker, Gilda; Guix, Mireia; Iñesta, Ana; Castelló, Montserrat (International Journal of Tourism Research, 2019, Vol. 21, Issue 5 (September), p. 606-614, 2019-04)
      The purpose of this study is to examine intention to travel to accessible accommodations by families of children diagnosed with autism spectrum disorder (ASD), the influence of travel constraints ...

    • Promoting consensus in the concept mapping methodology: an application in the hospitality sector 

      Fornells Herrera, Albert; Rodrigo, Zaida; Rovira Llobera, Xari; Santomà Vicens, Ricard; Teixidó Navarro, Francesc; Golobardes, Elisabet (Pattern Recognition Letters, 2015, Vol. 67, Part 1 (December), 2019-10)
      The concept mapping methodology aims to respond to the non trivial task of conceptualising abstract thoughts by means of a focus group composed by experts from the studied domain. The approach defines ...