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dc.contributorUniversitat Ramon Llull. Facultat de Comunicació i Relacions Internacionals Blanquerna
dc.contributor.authorFondevila-Gascón, Joan-Francesc
dc.contributor.authorMuñoz González, Mònica
dc.contributor.authorMarqués Pascual, Joaquín
dc.contributor.authorPolo López, Marc
dc.date.accessioned2020-05-06T07:45:27Z
dc.date.accessioned2023-07-12T10:33:12Z
dc.date.available2020-05-06T07:45:27Z
dc.date.available2023-07-12T10:33:12Z
dc.date.issued2019
dc.identifier.urihttp://hdl.handle.net/20.500.14342/497
dc.description.abstractThis research analyzes the influence of robotics on tourism. It is an innovative phenomenon, but one that is expected to be present in most tourism and communication activities. Robotics is beginning to produce results in terms of jobs related to tourism. Robots are incorporated in all types of establishments, especially in hotels, restaurants and museums. The phenomenon is analyzed through a quantitative (implementing data from automatic check-in and check-out machines in Barcelona hotels) and qualitative (in-depth interviews) methodology. The improvements and drawbacks that they can represent are observed, as well as their repercussion on the tourism work environment. It is concluded that the inclusion of robotics in tourism is still in the development phase, but it implies personnel savings and more personalized and interactive attention for the end user. The machines are used more often in hostels and tourist apartments than in hotels.eng
dc.format.extent13 p.
dc.language.isoeng
dc.publisherEAE Business School
dc.relation.ispartofHarvard Deusto Business Research, vol. 8, núm. 1, 2019
dc.rightsAttribution 4.0 International
dc.rights© L'autor/a
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.sourceRECERCAT (Dipòsit de la Recerca de Catalunya)
dc.subject.otherRobòtica
dc.subject.otherInnovacions tecnològiques
dc.subject.otherInternet
dc.subject.otherTreball
dc.subject.otherTurisme
dc.subject.otherComunicació
dc.titleThe impact of robotics on the tourism sector: the case of Barcelona
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.rights.accessLevelinfo:eu-repo/semantics/openAccess
dc.embargo.termscap
dc.subject.udc338
dc.identifier.doihttps://doi.org/10.3926/hdbr.225


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Attribution 4.0 International
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