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dc.contributorUniversitat Ramon Llull. Facultat de Turisme i Direcció Hotelera Sant Ignasi
dc.contributorUniversitat Rovira i Virgili, Departament d'Economia
dc.contributorVirginia Tech. Pamplin College of Business, Hospitality and Tourism Management
dc.creatorHernández-Maskivker, Gilda
dc.creatorNicolau, Juan R.
dc.creatorRyan, Gerard
dc.creatorValverde, Mireia
dc.date.accessioned2020-04-21T15:51:59Z
dc.date.accessioned2024-07-19T07:42:55Z
dc.date.available2020-09-30T02:45:07Z
dc.date.available2024-07-19T07:42:55Z
dc.date.created2018-05
dc.date.issued2018-10
dc.identifier.urihttp://hdl.handle.net/20.500.14342/4326
dc.description.abstractThis article introduces the notions of reference dependence and loss aversion to the analysis of waiting times in tourism to examine their effects on people's willingness to pay (WTP). The empirical study carried out using quantile regression confirms that visitors to theme parks who are willing to pay a high price for express passes are reference-dependent (their WTP for an express pass is influenced by the difference between the expected waiting time and the perceived waiting time) and loss averse (a loss in waiting time, i.e. waiting longer than expected, has a greater effect on WTP as this loss is more annoying than an equal-sized gain in waiting time being satisfying). The implications of these findings for the literature on waiting in services are considered.eng
dc.format.extent21 p.cat
dc.publisherElseviercat
dc.relation.ispartofTourism Management, 2019, Vol. 71 (April), p. 165-172cat
dc.rights© Elsevier
dc.rightsL'accés als continguts d'aquest document queda condicionat a l'acceptació de les condicions d'ús establertes per la següent llicència Creative Commons:http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.sourceRECERCAT (Dipòsit de la Recerca de Catalunya)
dc.titleA reference-dependent approach to WTP for prioritycat
dc.typeinfo:eu-repo/semantics/articlecat
dc.typeinfo:eu-repo/semantics/acceptedVersioncat


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