Data maturity analysis and business performance. A Colombian case study

Abstract

Colombia over the last decade has experienced a historic economic boom and Information Technology (IT) has been emerging as a tool to enable the competitiveness of companies. The last government (2014–2018) took different actions to explain how the use of data science and open data improve the business activity. The question to identify if there is a relationship between IT capacities, the organizational structure and the performance of the companies remains unresolved and is certainly an urgent issue for new government of Iv an Duque. Purpose: Our study analyses the relationship between data structure and business performance measured through the efficiency of customer experience and provider operations processes.