Browsing by Subject "Online reputation management (ORM)"

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Navigating the landscape of e‑commerce: thematic clusters, intellectual turning points, and burst patterns in online reputation management

Martinez, Luis; Trullen, Jordi; Plaza-Navas, Miquel Àngel; Torres-Pruñonosa, Jose (Electronic Commerce Research, 2024)

Recognizing the challenges identified in the vast literature exploring the intellectual landscape of Online Reputation Management (ORM) in the realm of e-commerce, this study performs a quantitative ...