Browsing by Author "Esteve, Marc"
Now showing items 1-8 of 8
-
Assessing the Effects of User Accountability in Contracting Out
Esteve, Marc; Garrido-Rodríguez, Juan-Carlos; Moore, Alice; Schuster, Christian (Journal of Public Administration Research and Theory, 2024)How does contracting out affect service performance? Evidence to date is mixed. We argue that this is partially due to prior studies focusing often on whether—not how—services are contracted. Yet, how ... -
Determinants of network outcomes: The impact of management strategies
Ysa, Tamyko; Sierra, Vicenta; Esteve, Marc (Public Administration, 2014)The literature on network management is extensive. However, it generally explores network structures, neglecting the impact of management strategies. In this article we assess the effect of management ... -
Enhancing satisfaction with public services: The effect of recalling personal experiences
Esteve, Marc; Ballart, Xavier; Hernández, Enrique (International Public Management Journal, 2024)This article contributes to the study of the determinants of satisfaction with public services and the application of the expectation-disconfirmation model to public services. This is relevant for a ... -
Improving public services by mining citizen feedback: An application of natural language processing
Esteve, Marc; Kowalski, Radoslaw; Jankin, Slava (Public Administration, 2020)Research on user satisfaction has increased substantially in recent years. To date, most studies have tested the significance of predefined factors thought to influence user satisfaction, with no scalable ... -
Internal and External Transparency in Public-Private Partnerships—The Case of Barcelona’s Water Provision
Reig, Monica; Gasco-Hernandez, Mila; Esteve, Marc (Sustainability (Switzerland), 2021)Despite the efforts devoted to open government, transparency is mainly considered an issue for public organizations. However, various tasks such as public services delivery and management are being ... -
Measuring leadership an assessment of the Multifactor Leadership Questionnaire
van Witteloostuijn, Arjen; Batista Foguet, Joan Manuel; Esteve, Marc (PLOS One, 2021)Although the most used measure of transformational leadership, the Multifactor Leadership Questionnaire (MLQ), has been the subject of intense scrutiny among leadership scholars, little interest has ... -
Shaping influence in governance networks: The role of motivations and information exchange
Reyes González, José Antonio; Agneessens, Filip; Esteve, Marc (Public Administration, 2024)In governance networks, some actors might have more influence than others in the group's collective decision-making. This paper investigates whether an actor's prosocial and/or self-interested motivations ... -
The political hourglass: opportunistic behavior in local government policy decisions
de la Higuera-Molina, Emilio José; Plata Díaz, Ana María; Esteve, Marc; Zafra Gómez, José Luis (International Public Management Journal, 2022)The aim of this article is to determine whether there is opportunistic behavior in local government decisions related to contracting out, public-private partnership (PPP) and/or public externalization. ...